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RingCentral MVP® - Customer stories

RingCentral have worked with many small, medium and enterprise Australian customers across many verticals like Healthcare, Legal, Retail, Finance and Education. To view some of RingCentral’s case studies visit: and


Parkerville, a child advocacy organization, faced issues with their Microsoft Teams platform. They switched to RingCentral’s cloud-based solution, recommended by PepNet Technologies, improving their voice communications and offering potential for future growth.

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RingCentral’s highly available cloud-based voice platform is ensuring Altronics continues to deliver a high level of service and support for its customers across Australia and globally. Working with PepNet Technologies, Altronics was able to reduce the time to deploy and minimise user impact thanks to a seamless migration path from Mitel to RingCentral.

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Parkerville Children and Youth Care

Parkerville has been providing advocacy, services, and support to children, young people, and families for over 120 years. They aim to reduce the impacts of child abuse and help Western Australia become the safest place in the world to raise children. Parkerville operates from more than offering various services including advocacy centres, therapeutic services, education, employment and training programs, and residential care facilities. However, they faced recurring problems with their unified communications platform based on Microsoft Teams, particularly with external voice calls where clients couldn’t hear the audio.

To address these issues, Parkerville upgraded to RingCentral’s cloud-based unified communications solution, recommended by PepNet Technologies. This upgrade has ensured reliable voice communications with Parkerville’s clients and provided the organisation with an innovative technology platform for future growth. The switch to RingCentral has resolved all the issues Parkerville had with Teams, and the system is much easier to configure and manage. Parkerville is now planning to integrate RingCentral with Microsoft Dynamics 365, their client management system, and explore RingCentral’s AI and voice analytics capabilities for sentiment analysis, AI prompts for counsellors and carers, and call transcriptions.

“PepNet has always had Parkerville’s best interests at heart and provides us with great service.”

Tony Kartono
IT Manager
Parkerville Children and Youth Care


RingCentral’s highly available cloud-based voice platform is ensuring Altronics continues to deliver a high level of service and support for its customers across Australia and globally. Working with PepNet Technologies, Altronics was able to reduce the time to deploy and minimise user impact thanks to a seamless migration path from Mitel to RingCentral.

“RingCentral made our call flows a lot easier and, with the help of PepNet, they were condensed down while achieving the same result and saving time if changes need to be made. We have saved hundreds of dollars per month moving to RingCentral.”

Pierre Delpech
System Administrator

Ray White

Australasia’s largest real estate group Ray White, has adopted a RingCentral platform to remove core contact centre and telephony functionality from legacy infrastructure, as part of its cloud migration strategy. That has also opened a range of innovations, opportunities for future expansion and deployment of additional communications functionality across the national and international Ray White Group.

“Moving to RingCentral’s fully cloud-native Contact Centre solution has helped in de-risking the business and supported our ambitions of moving out of our data centre. Deploying RingCentral has put our telephony destiny in our own hands”

Ben Cowie
Head of IT Operations, Ray White

City of Kalgoorlie-Boulder

City of Kalgoorlie-Boulder made a rapid migration of its core telephony and contact centre platform to RingCentral’s cloud-based solutions. For the first time, the City has a single, integrated voice platform across all sites over a geographic area the size of Iceland. That’s improved communications internally, enhanced the services provided to the City’s ratepayers, and provided a platform for future functional enhancements and customer service gains.

“RingCentral had all the integrations we needed; it integrated with Active Directory and Microsoft Teams. It wasn’t resource intensive for IT; we weren’t having to upgrade our internet or other systems to accommodate the solution, and it was very user-friendly from a phone and application perspective”

Alyce Spokes
ICT Manager, City of Kalgoorlie-Boulder


A reinvigorated store operation has taken place hand-in-hand with a major networking and telecommunications infrastructure refresh for iconic specialty retailer Godfreys. That’s included the deployment of RingCentral UCaaS across 130 Godfreys stores in Australia and New Zealand, together with its support office, call centres and distribution centre in Melbourne.

“RingCentral was perfectly aligned with our IT roadmap and our move to SD-WAN”

Mike Malyshev
Infrastructure Manager, Godfreys

Mortgage Choice

Upgrading telephony to RingCentral MVP delivers immediate quality improvements and operational benefits for Australian financial services provider, and ushers in future integration and innovation opportunities for significantly enhanced services to franchisees, brokers and customers.

“Both the broker experience and the customer experience are enhanced, because with RingCentral it’s a richer conversation from the outset, and it’s all recorded and we have detailed reporting on all our calls as well.”

Vincent ten Krooden
General Manager Technology, Mortgage Choice

National Pharmacies

Upgrade and consolidation of National Pharmacies store telephony network to RingCentral has improved customer experience and the delivery of services to its 260,000 members. National Pharmacies has achieved significant efficiency gains and greater flexibility and responsiveness to rapidly changing market conditions and community needs, paving the way to future innovations and enhanced communications capabilities.

“This is probably the first time deploying a new IT product that we have had stores hearing about the implementation and contacting us to ask if they can be put up the priority list to be changed over to RingCentral”

Joe Polisena
Chief Technology Officer at National Pharmacies

Thomas Foods International

Inheriting a diverse set of on-premise PABX hardware solutions as a result of business acquisitions, Thomas Foods International upgrades and standardises on RingCentral UCaaS for its Australian operations. The new platform has set the business on its UC journey and will support its longer-term digital transformation agenda and international growth plans.

“We’ve been on a unified communications journey for a while and when we saw a demo of RingCentral it ticked all the boxes plus more in enabling our UC journey”

Matt Kruschel
CIO, Thomas Foods International

At PepNet Technologies we believe in honest advice that is most suited to both your needs and budget.

Reach out to the experts on 1300 473 763 and chat with one of our Certified Delivery Specialists.  We will take the time to understand your existing infrastructure and map out a solution that also considers your future requirements.

Working together we will future proof your business in cloud & telecommunications.