Australasia’s largest real estate group Ray White, has adopted a RingCentral platform to remove core contact centre and telephony functionality from legacy infrastructure, as part of its cloud migration strategy. That has also opened a range of innovations, opportunities for future expansion and deployment of additional communications functionality across the national and international Ray White Group.

“Moving to RingCentral’s fully cloud-native Contact Centre solution has helped in de-risking the business and supported our ambitions of moving out of our data centre. Deploying RingCentral has put our telephony destiny in our own hands”

Ben Cowie
Head of IT Operations, Ray White

City of Kalgoorlie-Boulder made a rapid migration of its core telephony and contact centre platform to RingCentral’s cloud-based solutions. For the first time, the City has a single, integrated voice platform across all sites over a geographic area the size of Iceland. That’s improved communications internally, enhanced the services provided to the City’s ratepayers, and provided a platform for future functional enhancements and customer service gains.

“RingCentral had all the integrations we needed; it integrated with Active Directory and Microsoft Teams. It wasn’t resource intensive for IT; we weren’t having to upgrade our internet or other systems to accommodate the solution, and it was very user-friendly from a phone and application perspective”

Alyce Spokes
ICT Manager, City of Kalgoorlie-Boulder

A reinvigorated store operation has taken place hand-in-hand with a major networking and telecommunications infrastructure refresh for iconic specialty retailer Godfreys. That’s included the deployment of RingCentral UCaaS across 130 Godfreys stores in Australia and New Zealand, together with its support office, call centres and distribution centre in Melbourne.

“RingCentral was perfectly aligned with our IT roadmap and our move to SD-WAN”

Mike Malyshev
Infrastructure Manager, Godfreys

Upgrading telephony to RingCentral MVP delivers immediate quality improvements and operational benefits for Australian financial services provider, and ushers in future integration and innovation opportunities for significantly enhanced services to franchisees, brokers and customers.

“Both the broker experience and the customer experience are enhanced, because with RingCentral it’s a richer conversation from the outset, and it’s all recorded and we have detailed reporting on all our calls as well.”

Vincent ten Krooden
General Manager Technology, Mortgage Choice

Upgrade and consolidation of National Pharmacies store telephony network to RingCentral has improved customer experience and the delivery of services to its 260,000 members. National Pharmacies has achieved significant efficiency gains and greater flexibility and responsiveness to rapidly changing market conditions and community needs, paving the way to future innovations and enhanced communications capabilities.

“This is probably the first time deploying a new IT product that we have had stores hearing about the implementation and contacting us to ask if they can be put up the priority list to be changed over to RingCentral”

Joe Polisena
Chief Technology Officer at National Pharmacies

Inheriting a diverse set of on-premise PABX hardware solutions as a result of business acquisitions, Thomas Foods International upgrades and standardises on RingCentral UCaaS for its Australian operations. The new platform has set the business on its UC journey and will support its longer-term digital transformation agenda and international growth plans.

“We’ve been on a unified communications journey for a while and when we saw a demo of RingCentral it ticked all the boxes plus more in enabling our UC journey”

Matt Kruschel
CIO, Thomas Foods International